Shipping & returns
Shipping
All in-stock timepieces are prepared for shipment as soon as possible after your order is placed. Shipping costs will be calculated and displayed during checkout, based on your location and selected delivery method. Once your order has been dispatched, you will be notified via email with tracking details.
Returns
You may return your watch within 14 days of delivery, provided it meets the following conditions:
- The watch is unworn and undamaged
- All original protective plastics are intact
- The item is returned in its original packaging, including all supplied accessories and documentation
Custom orders such as engraved watches, personalized leather straps, or fully custom-built timepieces cannot be returned, as these are tailored to your specific request.
To initiate a return, please contact us at: info@bierkensteyn.com