Frequently asked questions
FAQs help you quickly find answers to important questions - from product details to care instructions and return policies. This saves you time and keeps you well informed so you can make your purchasing decisions with confidence.
- Dial design
- Hands
- Case
- Strap or bracelet
What are the shipping times and is international shipping available?
All in-stock watches are shipped as soon as possible after your order is placed.
Worldwide shipping is available – delivery times and costs are calculated at checkout based on location.
What is the return policy for watches?
Watches can be returned within 14 days of delivery, provided they are unworn and in original condition, with all packaging and accessories intact.
To initiate a return, please contact info@bierkensteyn.com. A return label will be provided. Refunds are processed promptly after inspection.
Are custom or engraved watches eligible for return?
No. Custom-built watches — including those with engravings — and personalized straps are non-refundable due to their bespoke nature.
Is real meteorite used in the watches?
The models specified with meteorite dials feature genuine meteorite, often sourced from fragments of the Muonionalusta meteorite, which fell to Earth over one million years ago.
Each dial is cut from solid meteorite and displays the unique Widmanstätten pattern — a natural cosmic structure that cannot be replicated.
Because of their unique composition, every meteorite dial is a one-of-a-kind piece of the universe.
How are BIERKENSTEYN watches assembled?
Each timepiece is hand-assembled in the Netherlands with great attention to detail and quality.
While components are sourced from trusted suppliers, final assembly and finishing are performed by skilled craftsmen in our workshop.
What type of movement is used in BIERKENSTEYN watches?
Most watches use the NH35 automatic movement — a reliable Japanese caliber known for accuracy and durability — unless otherwise specified in the product description.
How do custom orders work?
Custom watches can be requested via the contact form on the website.
A personal guide will assist you via email or WhatsApp to finalize the design.
Production starts after payment and typically takes about 4 weeks.
Customizable options include:
What warranty is offered on BIERKENSTEYN watches?
All watches come with a 1-year warranty covering the movement and manufacturing defects. Damage caused by impact, misuse, or normal wear and tear is not covered.
Our quality control is strict, but if any issue arises, we are here to help.
Where is BIERKENSTEYN located?
BIERKENSTEYN is based in the Netherlands, in the northern province of Friesland.
A quiet region known for its craftsmanship, character, and timeless beauty — values we carry into every watch.
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